Frequently Asked Questions

We offer a full suite of digital marketing services including Website Creation (custom, responsive sites), SEO Optimization (to boost your search rankings), Social Media Management (strategic content across all platforms), and Automated Receptionist services (24/7 customer service). We can handle all your digital marketing needs under one roof.

We work with businesses across all industries—from healthcare, legal, and finance to e-commerce, restaurants, and professional services. Our strategies are customized to fit your specific industry, target audience, and business goals. Every business is unique, and we treat it that way.

We work with businesses of all sizes! Whether you're a solopreneur just starting out or an established company looking to scale, we have solutions that fit your needs and budget. We believe every business deserves access to professional digital marketing services.

Our pricing varies based on the scope and complexity of your project. We offer both project-based pricing (for one-time deliverables like website builds) and monthly retainer packages (for ongoing services like SEO and social media management). Every business has different needs and budgets, so we create custom quotes. Book a free consultation to get specific pricing for your situation.

Yes! For larger projects, we offer flexible payment plans to make our services accessible. We can structure payments in phases based on project milestones, or set up monthly installments. We'll work with you to find a payment structure that fits your budget.

Absolutely not. We believe in complete transparency. Your quote will include everything needed for your project. If any additional work is required beyond the original scope, we'll discuss it with you first and get your approval before proceeding. No surprises, ever.

During your free 30-minute consultation, we'll discuss your business goals, current challenges, target audience, and what success looks like for you. We'll share insights on what strategies would work best for your situation and provide a rough estimate of costs. You'll walk away with valuable advice whether you decide to work with us or not—no pressure, no obligation.

We can typically start new projects within 1-2 weeks of our initial consultation and contract signing. For urgent situations, we may be able to accommodate faster start times. Contact us to discuss your specific timeline needs.

Most websites take approximately 2 weeks from start to launch. For clients who need their site faster, we offer rush orders that can be completed in under a week—though rush service does come with an additional fee to accommodate the expedited timeline. The exact timeframe depends on the complexity of your project and how quickly you can provide content and feedback. We'll provide a detailed timeline during your consultation based on your specific requirements and deadline needs.

SEO is a long-term strategy. You'll typically start seeing improvements in 2-3 months, with significant results by 6 months. The timeline depends on your industry competition, current website state, and how much effort is required. We focus on sustainable, white-hat techniques that deliver lasting results rather than quick tricks that can hurt you long-term.

Our process has four main phases: (1) Discovery Call - where we learn about your business and goals, (2) Strategy Development - where we create a custom roadmap, (3) Implementation - where our team executes the plan, and (4) Optimize & Grow - where we continuously monitor and refine for better results. You'll be kept informed throughout every step.

As much or as little as you'd like! We'll need your input during the initial strategy phase and periodic feedback during implementation. Some clients prefer to be closely involved in every decision, while others prefer to trust us and check in periodically. We adapt to your preferred communication style and schedule.

Results vary by industry, competition, and starting point, but our clients typically see measurable improvements within 2-3 months and substantial growth by 6 months. We focus on metrics that matter to your bottom line: more qualified leads, increased sales, higher conversion rates, and improved ROI. We'll set realistic expectations based on your specific situation during our consultation.

While no legitimate marketing agency can guarantee specific results (beware of those who do!), we're so confident in our strategies that we work with you until we achieve meaningful progress. We use proven methods that have worked for hundreds of clients. If something isn't working, we pivot quickly and find what does. Your success is our success.

We track the metrics that actually impact your business: website traffic, lead generation, conversion rates, search rankings, engagement rates, and ultimately—revenue growth. We provide regular reports showing exactly what's working and what isn't, so you always know where your investment is going and what return you're getting.

Absolutely! We offer various support and maintenance packages to keep your digital presence performing at its best. This can include website updates, content creation, ongoing SEO work, performance monitoring, and technical support. We can also provide training so your team can handle basic updates if you prefer. Many of our clients stay with us for years because they see the ongoing value.

Your satisfaction is our priority. We include revision rounds in all our projects and won't consider a project complete until you're happy with the results. If there's ever an issue, we'll work with you to make it right. Our 98% client satisfaction rate speaks to our commitment to delivering exceptional work.

Yes! Once the project is complete and final payment is made, you own all the content, design, and code of your website. We'll never hold your site hostage. You'll have full access and control over your digital assets.

We use various platforms depending on your needs—WordPress, Shopify, custom code, and others. We'll recommend the best solution based on your goals, budget, and technical comfort level. Our priority is choosing technology that will serve your business best, not just what's easiest for us.

Absolutely! Every website we build is fully responsive, meaning it looks and functions perfectly on all devices—phones, tablets, laptops, and desktops. With over 60% of web traffic coming from mobile devices, this isn't optional—it's essential.

We can handle everything for you, or we can work with your existing hosting and domain provider—whatever you prefer. If you need hosting, we'll recommend reliable, affordable options and can manage it on your behalf. We want to make the process as easy as possible for you.

Yes! We build websites on user-friendly platforms so you can make updates yourself if you choose. We'll provide training and documentation to help you manage content updates, blog posts, and other routine changes. Of course, we're always available if you need help or prefer to have us handle updates for you.